Job Description

Business Unit: Discovery Employee Benefits



Function: Administration and Office Support



Date: 28 Nov 2023











Achieve more than YOU BELIEVE



Discovery Employee Benefits
Administrator (Senior)
About Discovery
Discoveryxe2x80x99s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.


Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by xe2x80x9cout of the boxxe2x80x9d thinking and weighing up risks involved.

Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric - essential
• 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience xe2x80x93 Essential
• 3 - 5 yearsxe2x80x99 experience in a supervisory role- Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications xe2x80x93 Wealth Management, Introduction to Retirement Funds xe2x80x93 Advantageous
• MS Office xe2x80x93 Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

EMPLOYMENT EQUITY The Companyxe2x80x99s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY

The Companyxe2x80x99s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.