Job Description

Closing Date 2023/12/05
Reference Number MMH230529-3
Job Title Administrator: Quality Assurer
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion & Cape Town
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za
Role Purpose Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.
Requirements

• Matric / Grade 12

• 3-5 Years Employee Benefits administration experience

• Orbit experience will be an advantage

• Quality control experience in EB will be an advantage

• Intermediate to advanced Excel skills

Duties & Responsibilities

Customer/Client

• Make recommendations to improve client service and fair treatment of clients within area of responsibility

• Attend retirement related meetings and training to keep abreast of operations within the business

• Investigate client queries within service level agreements and provide clients with timeous feedback

• Resolve and escalate client queries as and when necessary

• Build and maintain relationships with clients and internal and external stakeholders

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Internal Process

• Accurate & timeous analysis and reporting of agreed audit sample of specialist workflows, providing continuous feedback to stakeholders

• Sourcing of correct data for adhoc analysis based on audit findings or behaviour trends providing business with valuable input and recommendations

• Correct member records where recons were processed incorrectly

• Process bulk admin or charge corrections for a group for a specific month

• Process bulk risk charge corrections for a group for a specific month

• Merge records (Same employer)

• Reinstate members

• Reverse auto preservation/unit portability

• Correction of S14/ROT's

• Unpicking of recons

• Process manual adjustments on bulk adjustment file

• Calculating growth loss via investment statement and on Excel and making corrections thviae bulk upload

• Identify irregularities from the bugs logged and investigate and log bugs with IT

• Assist with the outstanding items on contributions control account

Reporting:

• Monthly Audit Report on specialist workflows, highlighting issues to be addressed, investigating, and advising possible solutions for items to be addressed and possible system enhancements

• Ad-Hoc report generated with full detail of findings and advising possible solutions. Align with the Write-off process to assess any issues that may require audit involvement

• Run weekly report to clear the negative units on portfolios

• Run weekly report to clear negatives in bank on member level

• Run weekly report to check unit holdings.

People

• Live the Momentum values.

• Manage own performance and development

• Maintain broad product and process knowledge

Competencies

• Accountability

• Adaptability

• Analytical

• Attention to detail

• Communication skills

• Customer orientation

• Logical thinking

• Planning skills

• Results and deadline driven

• Resilient

• Uncompromising

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan