Job Description

Query Management:

Act as the first point of contact for employee HR queries via Employee Contact Centre, email and telephone.



Provide accurate and timely resolutions based on company policies and procedures.



Track all queries within the ticketing system.



Forward complex payroll, benefits, or data management inquiries to back-office specialists.



Ensure all queries are resolved within the specified SLA.

Requests:

Complete HR-related requests such as creating certificates, sending payslips, and references.



Maintain and update employee personnel and job-related data.



Archive employee data and files as required.

Employee Data Changes:

Use SAP HRP workflows to process employee job-related changes, including but not limited to:



Loading new starters



Processing leavers



Handling promotions



Managing working time changes

Contract and Letter Creation:

Create contractual documents such as:

New starter contracts



Leaver letters



Promotion letters



Department of Labour forms



Other relevant contractual documents



Ensure documents are posted and emailed according to SLA.

Payslips and Time Statements:

Send electronic payslip and time statements to the appointed service provider monthly.



Ensure timely delivery in line with SLA.

Maintain HR Portal:

Regularly check HR Portal content for accuracy.



Update and upload documents/content as needed.

Maintain Knowledge Base:

Update and maintain the employee query knowledge base.



Ensure policies and contact information are current and comprehensive.

HR Reporting:

Prepare and provide any ad-hoc HR reports required by the South African businesses.

Standard Employment Referencing Checks:

Conduct employment reference checks, including credit checks, using online systems.

Document Management:

Collaborate with service providers, legal, and HRM to identify document changes.



Update relevant documents in CCM and the contract management tool.

General Administration:

Perform general office duties such as:

Archiving and organizing documents



Managing correspondence, agendas, minutes, and post



Manage stationary stock.

Invoice Processing:

Ensure timely and accurate processing of invoices, payments, and cross-charging.



Support effective budget management and reporting.

Qualifications/Experience:

Minimum Bachelors degree in Human Resources or Business Administration.



Practical experience in the field of HR desirable.

Essential Skills Requirements:

Experience in a payroll / HR environment.



Payroll / HR system experience.



SAP HRP advantageous.



MS Office



Relevant HR / resource management background beneficial.



Knowledge and adherence to data privacy requirements (advantageous).



Strong ability to prioritize and have a deadline-driven attitude.



Attention to detail is a pre-requisite.



Ability to work under pressure.

Advantageous Skills Requirements:

Good analytical skills and organized in a problem-solving environment.



Excellent communication (written and oral) and interpersonal skills.



Attention to details, precision oriented.



Good Excel skills



Strong Customer Service Focus.



Knowledge of SAP HR desirable.



Knowledge of HR processes, policies, instruments and systems.



Experience of working cross-function.



Ability to work independently and able to adopt a proactive approach.



Between 3 - 5 Years