Job Description

Motus Toyota Cape Gate

currently holds a vacancy for an

Administrator: Dealer Warranty

reporting to the

Manager: Service

.



The person in this position will be responsible for ensuring that warranty claims are processed timeously and accurately within Company Policy and Toyota Procedures.

Obtain correct information on warranty claim regarding customer complaint and cause of defect Obtain all relevant documentation pertaining to claim Capture claims on E-Toyota system Ensure that claim tags are attached to parts and forwarded to Toyota SA in time Check suspense file daily Control claims status and report to Manager Control claims register and ensure that payment is received Assess vehicles eligibility for warranty work Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis Assess and submit warranty claims in line with guidelines as set out by the distributor Attend all warranty training courses as held by the distributor Assist with any other reasonable duties if and when required Attend all warranty training courses as held by the distributor Read and be conversant will all aspects of the Toyota Warranty Policies and Procedures Manual Read and be conversant with Toyota Warranty Bulletins and Special Service Campaign information Actively follow-up on all service campaigns as instructed by the distributor

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

A minimum of Grade 12. Computer literacy is essential Clear Criminal Record Knowledge warranty procedures Attention to details Motor industry experience will an advantage * Must have excellent verbal communication skill