Job Description

Description:

• Review and acknowledge employee applications, ensuring they meet medical institution standards.
• Accurately record and update employee details
• Notify the Senior Manager of new employees and arrange orientation sessions.
• Manage communications efficiently and allocate placement requests in a timely manner.
• Confirm all placements with Managers and maintain detailed placement records.
• Handle placement-related inquiries via landline and redirect calls appropriately.
• Assist in collecting documentation, certifications, and other compliance-related materials.
• Keep staff leave rosters up to date and well-organized.
• Serve as a liaison between clients and internal departments.
• Conduct follow-up calls to assess and ensure client satisfaction.
• Resolve placement concerns promptly and professionally.
• Maintain clear communication among clients , placement teams, payroll, and management.
• Foster and sustain strong relationships with both clients and candidates through responsive, professional service.

Requirements:

• Grade 12
• Diploma in Office Management and/or Public Relations & Communication (beneficial)
• Strong communication and interpersonal abilities
• Excellent organizational and time management skills
• High attention to detail and accuracy
• Proficient in Microsoft Office Suite (including intermediate Excel skills)
• Experience in medical reception and administrative support (beneficial)
• Client engagement and professional liaison experience
• Background in high-volume telephonic environment
• Effective problem-solving and conflict resolution skills
• Ability to multitask in a fast-paced environment
• Familiarity with call centre operations and procedures (advantageous)
• Fluent in both English (verbal and written)
• Fluent in Afrikaans (preferred, not required)
• Own reliable transport and a valid drivers license
• Willingness to work extended hours, including weekends, on a rotational schedule

Please note only candidates that meet the minimum requirements will be considered.
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Skills Required