Job Description

Business unit, Department, Reporting

Business Unit
Department Config Management
Job grade OP1

Core Description

Performs day-to-day delivery of Configuration Management services to the organization. To provide accurate information on configurations and their documentation to support all the other Service Management processes

Key Deliverables / Primary Functions

Compile and distribute Configuration reports to enhance management decision making.

Perform operational activities as defined by Configuration Management policies and procedures.

Work to fulfil Configuration Management Service Requests as assigned.

Engage with projects to ensure Configuration Management can deliver required functionality within stipulated timeframes.

Identify and report non-compliance situations

Perform Configuration Management audits as directed

Identify Service Improvement opportunities

Core Functional Skills & Knowledge

Attention to detail

Customer Focus

Incident Management

Microsoft Office

Communication

Core Behavioural Competencies

Job Match

Analysing

Adapting & Responding to change

Achieving personal work goals & objectives

Delivering Results & Meeting customer expectations

Following instructions & procedures

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

2 yearsxe2x80x99 experience in an administrative role within Configuration Management

Certifications

A+

ITIL (Non essential)

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Interaction with similar levels and with various stakeholders both internally and externally

Special Requirements / Employment Condition

Workplace / Physical Requirements

Full-time Client Based Position

BCXP