Job Description

Business unit, Department, Reporting Business Unit Operate Department Service Management - Quality Job grade OP1

Core Description

To provide accurate information on configurations and their documentation to support all the other Service Management processes, assi st team with technical solutions and coordination with other teams in the business. Incumbent of this role will be responsible for administrative processes and tasks within the IT Change Management process/function. Key Deliverables / Primary Functions

Compile and Distribute Reports to SIM's and the Client

Interface with Process Owners and technical support teams

Perform Analysis of Data used for Customer reporting

Monitor Process Activities in the environment

Escalate Inconsistencies in CMDB to relevant support teams

Review and Audit Data Integrity of the CMDB

Ensure all changes flow through the Change Management Process

Chair the Change Advisory Board (CAB) Meetings

Ensure that the process between the Configuration and Change Management is adhered to.

Confirm change implementation and verify success of change implemented. Core Functional Skills & Capabilities ITIL Service Management Microsoft Office Communication Data Management Customer Service Core Behavioural Competencies Job Match Creating & Innovating Delivering Results & Meeting customer expectations Persuading and Influencing Working with people Writing and Reporting Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

2 years exp or more in a similar position, within a complex IT change management environment Certifications ITIL 4 Foundation preferred Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.

Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Full-time Client Based Position Billable