Job Description

Business Unit:

Europcar and Tempest Car Hire

Reporting to:

Airport Manager

Location:

King Shaka Airport

Position overall objective:

Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.

Minimum Experience

2 years of relevant administration experience

Minimum Qualification

Matric or equivalent NQF level 4 qualification.

Preferred Qualification

Business Management or other relevant tertiary qualifications.

Minimum Requirements

Valid unendorsed driver's license

Computer literacy with high level of accuracy

Must be willing to work weekends and overtime as required.

Job Outputs:

Primarily assist the manager with specific duties including but not limited to overdue rentals.

Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.

Pull daily, weekly & monthly reports and compile stats as required by the manager.

Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.

Follow up on overdue rentals.

Close off all partial billings.

Assist in answering of phone calls and other customer liaison duties.

Receive and administer fuel recons if applicable.

Maintain meticulous records for the branch.

Assist with administration of claims and filing.

Ensure scanning and indexing is done on a daily basis.

Prepare and distribute minutes of meetings and other routine correspondence.

All other varied and general administrative duties not specified.

Competencies:

Administration skills - highly proficient

Task/priority management skills

Attention to Detail - highly proficient

Accuracy - highly proficient

Communication skills, including telephone skills

Business Understanding

Organising skills

Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.

Time management, including the ability to respond to and resolve queries and issues in minimum time.

Problem solving

Team player

Negotiation skills

Work under pressure

Planning, control, and monitoring skills

Personal Attributes:

Professional

Friendly but firm

Resilient

Takes a logical/ systematic approach

Able to work independently