Job Description

The purpose of the post is: To assist with the provision of Knowledge and Information within the organisation.

The successful candidate will be responsible for the following functions and include, but not limited to:

Assist in implementing the Knowledge Management database and processes of the organisation:

• Draft and implement awareness plans for the organisation on new trends and knowledge acquired by the organisation.
• Educate and promote Knowledge Management practices to new and existing team members to improve the sharing and value of knowledge.
• Assist in design catalogue and publishing the available suite and productivity tools and technologies to optimize the use of knowledge
• Draft and compile reports on the usage of knowledge articles to demonstrate the benefits and impact of knowledge on service delivery.

Assist in Conducting Research on best practices that will enable the organisation to achieve its objectives:

• Assist in conducting research on best practices.
• Ensure the effective development and implementation of a continuous improvement strategy for the organisation.
• Assist in identifying and implementing remedial action strategies for the organisation service delivery gaps.

Provide Administrative support to the unit:

• Perform office administration.
• Organise office logistical matters.
• File office correspondence documents and reports.
• Draft and type standard correspondence and documents.
• Completion of forms and documents in the office.
• Order stationary and equipment for the section.

REQUIREMENTS

• A three year B Degree/National Diploma in Knowledge Management, Library Management or any other relevant qualification related to Knowledge Management (at least 360 credits) coupled with two years experience in Knowledge Management.
• Knowledge and experience of the MS Office package, specifically relating to word processing, Outlook, PowerPoint and Excel;

KNOWLEDGE, SKILLS AND COMPETENCIES

• Knowledge Management
• Knowledge of Programme and Project Management
• Knowledge of Quality Management Systems
• Knowledge of SA ICT Legislation (SITA Act, Electronic Information Act, Access to information Act, POPI act)
• Knowledge of Benefits Administration
• Knowledge of Customer Relationship Management (Channel Management)
• Knowledge of and compliance with relevant legislative requirements and ORGANIZATION policies and procedures
• Knowledge of Pension fund regulations and rules
• Analytical skills
• Project Management skills
• Planning and Organising skills
• Decision making & problem solving skills
• Communications skills
• Persuasiveness & Flexibility
• Customer service orientation
• Ability to take responsibility
• Ability to work under pressure
• Integrity, reliability and honesty
• Quality and result oriented

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