In support of the iMasFinance transformation strategy, preference will be given to candidates from the designated groups.
Job purpose:
The successful candidate will need to provide administrative support to the Short Term Insurance (Non-life assurance) Customer service department
Job outputs:
Ability to handle the NCB & Multi Claimant lists
Contact members resigned from employer groups to switch payment method to do
File tracking device certificates on policies, contact members requesting outstanding certificates
Assisting with Marketing campaigns running (contact members etc);
Life cycle journey actions for members
Vehicle settlement corrections on policies regarding finance house
Ad hoc administrative tasks
Renewal process (back office processes) and updating outstanding information on policies in a non advisory capacity
Qualifications and experience
National Senior Certificate/ Senior Certificate/ Matric
FSCA recognized qualification (advantageous)
6-12 months Contact Centre experience
Experience in Short term Insurance added advantage
Knowledge and Skills
Excellent Administrative skills
MS office package
Attention to detail
Customer centric
* Excellent telephonic etiquette
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