Job Description

Job Purpose

The incumbent is responsible for providing/fulfilling an Administrative Supervisory role to T3TSA by performing various management task.

Key Responsibilities

Team Management

Supervision of the day-to-day operations of the administrative department and staff members Training/upskilling and coaching employees.

Business Processes

Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization Identify and improve operational systems/applications, processes, and best practices Ensure administrative Processes remain legally compliant across the organisation

Main Processes performed by team

RICA Customer Account Creation Customer Sales Order/Invoicing Customer Account Recons/Reporting REP Mobile Invoicing Purchase Order/Invoicing Daily Stock Balancing Weekly REP Stock Balancing Warehouse Creation - Sales systems Item/Product creation & maintenance (nonstock) Customer Support

Primary Duties

Daily resource versus task planning Daily Governance - approval of all sales related transactions Supplier Operational Relationship Customer operational support - Wholesalers Revenue Month end Balancing and import process Product management - creation & maintenance of SKUs

Procurement

Vendor management Stock Forecasting and Purchasing Stock Imports

Tenant Creation - Sales systems

Tenant Training

Reporting: Daily, weekly, monthly

Maintain data integrity by using control reports Analyze data to monitor trends and areas of improvement Formulate and analyze JIRA reports for team coaching and upskilling

Client & Customer Management (Internal)

Team coaching and mentoring Manage customer/sales related escalations Exchange information with internal clients by having courteous interactions with them

Competencies

Ensures Accountability Plans and Aligns Communicates Effectively Collaborates Tech Savvy Numerical Skills Computer Skills Planning and Organizing

Education

BA/BCOM diploma or higher Secondary / Intermediate + (5 GCSE)

Experience

* Must have more than 2yrs Administration or financial experience