Job Description

Full job description

STRICTLY NO AGENCY ENQUIRIES

An opportunity has arisen to work within the private practice for Autism Assessments. The private clinics are operating from Harley Street and Paddington locations in Central London.

Working as part of a small team, the successful applicant will demonstrate excellent attention to detail and have strong administrative skills to help maintain excellent patient care within the private practice. Applicants must be able to multi-task, speak fluent English, competently use Microsoft Outlook/Word, Excel and Google Sheets and have a fantastic phone manner.

Responsibilities and Duties

Book appointments in accordance with consultant and patient requirements using our booking portals.
Liaise with clinicians via email, WhatsApp or call.

Request, record and track availability of clinicians. (for various assessments such as Physical, PDIs, ADOS and Feedbacks availability).

Inbound and out outbound calls for patients to book appointments via our platforms.

Keep record for children that need school info.

Checking emails, looking into queries sent.

Managing google spread sheets for trust and private patients.

Adding due dates & sending emails to clinicians for breach reports.

Sending list on WhatsApp for reports due to be sent.

Compliance checks to ensure all clinicians documents are up to date in line with business requirements.

Maintaining and presenting feedback record from patients.

Booking private patients for post diagnostic calls.

Minutes of meeting/ MDT minutes.

Keeping record for incidents.

Managing emails (admin, info, cancellations, invoice, compliance).

Checking monthly invoices from clinicians.

Recording monthly data for each Trust and reporting to MD.

Book patients for Harley Street using their portal.

Chase clinicians for report completion and availability for feedback sessions.

Understanding final report formatting, finalization and facilitating the process.

Deal with enquiries from patients, consultant, and other medical professionals via email, phone and WhatsApp. Update patient records, including chasing test results. Scan medical documents in a timely manner. Ensure all correspondence is presented in a professional manner. To perform such duties consistent with the position which may from time to time be assigned to you. This role is for someone who enjoys involvement and is keen to learn all about the practice and its patients. To undertake health and safety duties and responsibilities appropriate to the post.

Qualifications and Skills

Experience of working in a team environment Ability to communicate clearly, confidently and professionally of the phone and face to face Ability to prioritize and manage time effectively Proven organizational, planning, and controlling skills

Please note

the applicant should preferably have experience with Public/Private medical administration departments.

Salary negotiable and dependent on experience.

This is not a patient facing/front of house position however; a professional phone manner is essential. We apologize that due to a high volume of applications, we can only contact candidates invited for interview.
Job Types: Full-time, Permanent

Pay: ZAR 12,000 - ZAR 15,000 (Experience dependent)

Schedule:

Monday to Friday
Experience:

Preferably Medical Admin: 1-2 years (required)
Work Location: Hybrid - Work from Home (Remote) or from office location in Durban

Job Types: Full-time, Permanent

Pay: R12000,00 - R15000,00 per month

Education:

High School (matric) (Preferred)
Experience:

Administration: 2 years (Preferred)
Work Location: Remote

Application Deadline: 2025/05/03
Expected Start Date: 2025/05/12