Job Description

Key Responsibilities



Provide administrative support to the Reservations team



Capture and update bookings accurately on the reservations system



Assist with reservation confirmations, amendments, and cancellations



Maintain accurate guest records and filing systems



Support OTA and direct booking administration



Assist with invoicing, confirmations, and basic reporting



Liaise with internal departments to support smooth guest arrivals



Ensure all administrative tasks are completed accurately and timeously



Minimum Requirements



Previous administrative experience within a hospitality or reservations environment



Basic understanding of reservations systems (training can be provided)



Strong computer literacy (email, spreadsheets, booking systems)



Excellent organisational and communication skills



High attention to detail and accuracy



Ability to work well under pressure in a fast-paced environment



Professional, reliable, and service-oriented attitude



Between 3 - 5 Years