Job Description

Job Summary Key Responsibilities:

• Act as the first point of contact for owners, trustees, and tenants, both via phone and walk-ins.
• Assist with general queries, including issuing access tags, remotes, and providing helpful information.
• Draft, send, and follow up on notices regarding conduct rule breaches.
• Communicate and follow up with contractors on maintenance and repair requests.
• Maintain accurate digital records using Google Workspace and WeConnectU systems.
• Support the Portfolio Manager with meeting coordination, agenda prep, and note-taking.
• General office support, including data entry, document scanning, filing, and client information updates.

Requirements:

• Matric/Grade 12 or equivalent.
• One or two years experience (property industry or finance/banking)
• Excellent written and verbal English communication skills.
• Basic administrative or customer service experience (advantageous but not essential).
• A strong work ethic, integrity, and a team-oriented mindset.
• Work with a collaborative, knowledgeable team in a supportive environment.
• Learn from experienced professionals in the body corporate and property sector.
• Own Transport After hours trustee meetings
• Tech-Savvy: Strong working knowledge of Google Workspace (Docs, Sheets, Calendar, Gmail). Experience with WeConnectU is an added bonus.
• Excellent Communication Skills: Friendly, calm, and professional, with the ability to manage client interactions with empathy and clarity.
• Highly Organized: Able to prioritize tasks, follow processes, and keep accurate records.
• Proactive Problem-Solver: Think on your feet, handle queries confidently, and bring a solutions-driven mindset.

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