Job Description

JOB TITLE: Team Leader

JOB TYPE: Full-Time

LOCATION: Eastern Cape (Port Elizabeth, East London and Umtata)

LINE MANAGER: Head of Department

JOB OVERVIEW

The Team Leader will be responsible for overseeing a team to ensure the efficient and effective execution of tasks and projects within the business. The individual will act as a mentor, coach, and key point of contact between the team and management, working to foster a positive team culture while ensuring that operational goals are met. The Team Leader will be expected to lead by example, drive performance, and implement strategies for continuous improvement.

KEY RESPONSIBILITIES:

LEADERSHIP & TEAM DEVELOPMENT:

o Lead, motivate, and inspire a team to meet performance and quality objectives.

o Foster a positive and collaborative team culture, encouraging open communication and team engagement.

o Set clear expectations, provide regular feedback, and conduct performance evaluations.

o Identify skill gaps and provide coaching, training, and development opportunities to team members.

o Address and resolve any team-related conflicts or issues in a constructive manner.

OPERATIONAL MANAGEMENT:

o Plan, organize, and oversee the execution of day-to-day tasks to ensure efficiency and high-quality results.

o Ensure team members meet or exceed production, performance, and customer service targets.

o Monitor and manage team workflow, ensuring deadlines are met, and quality standards are maintained.

o Coordinate with other teams and departments to align on goals, timelines, and priorities.

STRATEGIC PLANNING & PROBLEM-SOLVING:

o Collaborate with management to set both short-term and long-term goals for the team.

o Proactively identify challenges or potential roadblocks and develop solutions to mitigate risks.

o Analyze team performance data and suggest improvements for productivity, efficiency, and quality.

COMMUNICATION & REPORTING:

o Act as a liaison between upper management and the team, ensuring key messages are clearly communicated both ways.

o Provide regular updates to senior management on team progress, challenges, and successes.

o Prepare and present reports on team performance, achievements, and areas for improvement.

o Communicate expectations, changes, and updates effectively to the team to ensure alignment.

CUSTOMER FOCUS:

o Ensure the team maintains a strong customer focus and meets or exceeds customer expectations in all deliverables.

o Handle escalated customer issues or concerns and collaborate with the team to resolve them in a timely and professional manner.

PROCESS IMPROVEMENT:

o Continuously monitor and evaluate team processes and workflows to identify opportunities for improvement.

o Implement best practices and process changes that increase efficiency, reduce costs, and improve quality.

o Lead or participate in initiatives aimed at improving team performance or implementing new tools and technologies.

HEALTH, SAFETY, AND COMPLIANCE:

o Ensure the team adheres to company policies, procedures, and safety regulations at all times.

o Maintain a clean, safe, and organized work environment that promotes productivity and well-being.

o Conduct safety and compliance training sessions as needed.

QUALIFICATIONS AND SKILLS:

o Matric certificate.

o Previous experience in leadership and sales

o Experience in the telecommunications industry an advantage.

o Proficient in Outlook, Word, Excel and PowerPoint.

o Strong leadership, interpersonal, and communication skills.

o Excellent problem-solving and decision-making abilities.

o Ability to manage time effectively and handle multiple tasks simultaneously.

o High level of motivation and the ability to inspire others to reach their full potential.

o Ability to adapt to changing environments and work under pressure.

o Strong organizational and planning skills.

o Strong communication and interpersonal skills, with a focus on customer service.

o Ability to work flexible hours, including weekends and holidays.

o Must have own reliable vehicle with a valid South African Driver's licence.

Job Type: Full-time

License/Certification:

Driver's Licence (Required)
Location:

Eastern Cape, Eastern Cape (Required)
Work Location: In person