Job Description

Our client is looking for an Accounts Receivable Controller to join their dynamic team.
The incumbent will be responsible for building positive relationships with both internal and external customers to ensure timely payments and reduce bad debt.
This role involves collections on all outstanding accounts, investigating student account queries, and providing information to relevant internal departments for timely and accurate correction.
The role requires a customer centric approach and the ability to solve problems.
Key Responsibilities:

• Collections:

• Daily collections on assigned age analysis
• Meeting monthly collection targets and reducing portfolio risk.
• Escalating and assisting with account-related queries (Billings/Payments/Statements).
• Following up on promise-to-pays on specified dates.
• Ensuring correct Master Data is updated and maintained.
• Immediately addressing debit orders returned unpaid from the bank, contacting account payers, and arranging payments.

• Administration:

• Ensuring monthly updated Debtors Trackers are distributed.
• Ensuring recommended Suspension/Termination Lists are distributed.
• Preparing requested refunds.
• Making recommendations for bad debts.
• Approving handover files.

• Relationship Management:

• Handling Account Payer complaints, providing appropriate solutions and alternatives.
• Communicating with internal departments to maintain an accurate position on accounts.
• Ensuring monthly meetings are held with stakeholders.
• Resolving all queries in line with Collections SOP's.

• Bad Debt Management:

• Ensuring all potential bad debt accounts are sent on for review in line with pre-legal requirements.

Educational Requirements:

• Grade 12
• Credit Management/Finance qualification
• Knowledge of accounting software
• Knowledge of Excel

Experience Requirements:

• 1 to 3 years minimum experience as an Accounts Receivable Controller

For more information please contact:
Robyn Evans