Job Description

Customer Support

• Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
• Provide telephonic assistance with a focus on accuracy and customer satisfaction.
• Respond to a range of inbound customer queries, offering appropriate and timely solutions.

Accounting and Compliance

• Advise customers on business accounting practices, including HMRC regulations and compliance.
• Resolve complex accounting queries related to VAT and other legislative requirements.
• Reconcile and correct account details such as customer, supplier, and bank transactions.
• Ensure all postings and account balances are accurate.

Data Management and Updates

• Accurately log service calls and update business contact and account information.
• Provide product information via Information for Use (IFU) documents according to customer specifications.

Escalation and Query Handling

• Liaise with internal and external parties to resolve customer queries efficiently.
• Escalate unresolved queries or complaints to the appropriate channels for resolution.

Continuous Improvement

• Focus on ongoing skills development to enhance the overall customer service experience.

Requirements

• 1-2 years technical support experience within accounting role or similar.
• Excellent communication, listening, and problem-solving skills.
• Strong telephone etiquette and ability to handle high-pressure situations.
• Basic knowledge of accounting practices and compliance is an advantage.
• High attention to detail with a focus on accuracy in data management.
• Ability to work collaboratively with internal and external stakeholders.
• Proficiency in using customer support systems and accounting software is a plus.

Skills Required