Job Description

Key Responsibilities

• Consistently achieve monthly, quarterly, and annual sales and revenue targets.
• Manage and maintain an assigned portfolio of clients, ensuring proactive and regular engagement.
• Develop and manage a retention sales pipeline to meet and exceed performance objectives.
• Build credibility with clients through deep understanding of their business needs.
• Address and resolve client concerns efficiently within required turnaround times.
• Prepare and submit client documentation and negotiate with the credit department when necessary.
• Maintain high levels of client satisfaction and service excellence.
• Demonstrate tenacity and resilience in a competitive market.
• Prepare progress, forecast, and performance reports for management.
• Collaborate effectively with cross-functional teams and influence business processes to support retention goals.

Requirements
Technical Skills

• Fluent in Afrikaans (essential).
• Strong knowledge of sales principles and processes.
• Proven sales and closing ability.
• Experience in process and data quality management.
• Proficient in MS Office and CRM software (Salesforce highly advantageous).

Interpersonal & Other Skills

• Strong ability to build and maintain long-term client relationships.
• Excellent verbal and written communication, interpersonal, and negotiation skills.
• Professional, results-driven, and service-oriented approach.
• Ability to work independently and collaboratively within a team.

Qualifications & Experience

• Minimum qualification: Diploma or equivalent (NQF 6).
• Proven success in account management, client retention, and upselling.
• Experience managing a high volume of clients via email, phone, and digital channels.

Skills Required