Job Description

Who

we are

Yoco was founded in 2015, and we've been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.


We're the payments provider for over 200,000 self-employed, and process over US$3 billion annually.


We have 350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.


Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.


We're growing fast. With growth comes compelling challenges. If you're an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you're likely to thrive at Yoco.


We don't stop pushing. We break things to rebuild. We challenge ourselves and each other. We're constantly evolving - and we're doing it fast.


Grow With Us.

About the Account Management team

The Account Management team forms part of the Customer Operations Group at Yoco and are directly responsible for nurturing key account relationships, ensuring customer satisfaction and retention through tailored solutions, whilst acting as a liaison between our customer and internal departments.

About the role

As a mid-level Account Manager at Yoco, you'll manage a portfolio of pre-selected merchants from our top-performing segment. These merchants require a balance of strategic guidance, commercial enablement, and responsive support. You'll serve as their trusted advisor, helping them achieve growth, ensure satisfaction, and unlock long-term value through our ecosystem.

What you will be doing

Build and maintain strong, trust-based relationships with assigned merchants Develop a deep understanding of each merchant's business model, challenges, and growth levers Collaborate with cross-functional teams to deliver tailored solutions that drive business outcomes Proactively identify and close upsell and cross-sell opportunities Present and negotiate proposals and contracts to maximise merchant lifetime value Monitor portfolio performance, merchant engagement, and product adoption Resolve merchant issues efficiently and escalate when necessary Maintain data accuracy and CRM hygiene to support transparency and insights Contribute to the refinement of internal processes, playbooks, and team-wide rituals

About you

+ 2 - 4 years of B2B account management experience + Demonstrated ability to manage commercial relationships and drive customer retention and growth
+ Account Management experience in the fintech, payments and/or POS advantageous
+ Strong interpersonal and negotiation skills, with a proven ability to influence
+ Analytical mindset with the ability to interpret account data and optimise performance
+ Proficiency in CRM tools, with a disciplined and organised work style
+ Thrives in a fast-paced, collaborative, and impact-driven environment

The people we're looking for

We're looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.


Building solutions for a more equal society is a daunting task - and it's not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it's just the right kind of meaningful madness for our kind of visionary human.


So, who are you? You're someone who resonates with our mission and our values, and you're relentlessly effective in your execution.


You're a curious problem-solver with a passion for doing good. You're bright, grounded, experimental and bold. You play open cards and get stuck in. You're not afraid of change. You close the loop.


At Yoco, we laugh, embrace each other's quirks, and support one another's growth, all while staying authentic.


If this sounds like your kind of challenge, apply below and come grow with us.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.