Job Description

BASIC INFORMATION

Department:

SALES

Vacancies:

1

Location:

Johannesburg

CONTACT INFORMATION

Contact Person:

Zinzi Sakwe

Contact Email:

recruitment@amrod.co.za

Contact Phone:

0114579900

DATES

Date Circulated:

07 Oct 2025

Closing Date:

13 Oct 2025

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

National Diploma or Degree in Sales or Marketing or Business Administration/ related field



At least 3 years' experience in sales service or account management or similar role



ProficiencyinCustomer Relationship Management (CRM)systems



Background in Power BI and Dynamics 365 (advantageous)



Advance experience on Microsoft Suite



Background in promotional or corporate gifts industry (advantageous)



Experience in coaching and mentoring

BEHAVIOURAL DIMENSIONS REQUIRED

Customer Orientation



Emotional Intelligence



Planning & Organizational Skills



Time Management



Team Collaboration



Problem-solving skills



Communication skills



Adaptability & Resilience



Attention to Detail


Initiative and Accountability

BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA

Maintain client satisfaction frequency and quality of engagements

Respond to 100% of product or pricing queries within SLA

Maintain quote accuracy rate of 98% and above

Educate clients on new/relevant services

Increase order values through proactive service

Coordinate across departments to ensure order completion

Follow-through from order to dispatch

Use data and service platforms and tools to flag internal trends

Identify challenges, and highlight service wins

Collaborate with other teams to reach team targets

Support team members as and when required

Maintain clear, professional, and timely communication with clients and internal stakeholders
Share updates proactively and support seamless service delivery for both clients and internal teams.

ADDITIONAL INFORMATION