Job Description

Account Manager

We are looking for an Account Manager who is well presented, confident, a team-player, deliverable-focused and who will ultimately play a pivotal role in the below!

Who we are

At Future Forex, we're committed to exceeding expectations and providing South Africans with the exceptional financial services they deserve. By offering streamlined processes, a personal touch, and unwavering transparency, we're redefining the status quo.

Why is now a good time to join us?

We rolled out our new forex product in 2023. This means you'll play a massive role in setting product direction and building a strong client base as we continue growing. Going forward we aim to expand globally and leverage our agility, inventiveness, and drive to improve the livelihoods of billions. Joining now offers the rare opportunity to play a massive role in this goal.

The opportunity

To improve our services, we are constantly looking to expand our existing forex products, and provided an advanced client experience. We are looking for an Account Manager who is well presented, confident, a team-player, deliverable-focused and keen to be part of a rapidly growing company!

What you'll do

In person visits to clients to assist with and explain the onboarding process Assist with and understand admin related to forex transactions Work with the Sales team to onboard and integrate new clients and develop existing client relationships Manage multiple forex accounts for individuals and companies Assist with challenging client requests or issue escalations as needed Help develop initiatives to increase customer satisfaction and retention Retain clients and build strong, trusting relationships Understand client needs and identify new business opportunities within your portfolio Determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Manage customer activity for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Assist customers through email, phone, online presentations, screen-share, and in-person meetings as required

What you'll need

Minimum 2 years' experience in a client-facing role Ideally a tertiary degree in management, finance, administration or similar Technical literacy & competency (i.e., you're able to easily learn new systems) An understanding of forex would be beneficial Fluent in English (proficiency in Afrikaans would also be beneficial) Strong administrative and people skills Strong mathematical competency Excellent problem-solving abilities Comfortable as a self-starter working remotely Outstanding communication skills within a remote team and with external clients Valid SA drivers license and vehicle Based in Johannesburg or Pretoria, South Africa

What it's like to work here

We're deliverable-focused:

Working a set number of hours a week is not important to us. What matters is how quickly we can bring high-quality deliverables to production. If you're focused and effective, you'll find yourself well-rewarded!

We reward excellence:

We deeply appreciate anyone who relishes making a real impact and is happy to go the extra mile in doing so. We are quick to reward those who overachieve with deserving performance bonuses.

We don't like micromanaging:

We want to integrate you quickly so you can manage your own time and projects. We love collaboration, so we're always happy to help one another and will never leave you in the dark! *

We're all about transparency:

We believe transparency is key to our success and have made it the cornerstone of our investment offering, giving clients full access to their funds and trading history at all times. We also focus on transparency amongst our team, creating an enjoyable and inclusive workplace.