Job Description

Job Title:

Account Manager

Location:

Claremont

Department:

Operations

Reports To:

Managing Director

Employment Type:

Full-Time / Shift-Based

Description of duties (as an overview but not limited to):

Monitor and check all game resulting accurately against official resulting Manage and respond to customer emails, ensuring inbox hygiene and proper email signature updates Liaise with the Accounts Department for customer withdrawal updates Handle customer unsubscribe requests and account deletions Monitor and report on the latest game news and updates Prepare and manage weekly promotional overviews Conduct weekly website audits to ensure site health Create and send out marketing and weekend promo emails Assist with promotional setup and execution Collaborate with the QA team to manage customer complaints Support agent requests with timely responses and solutions Carry out competitor analysis and gather market insights Write and publish news articles for the site Credit third-party tools/services Manage VIP gifting programs Perform any ad hoc duties or special projects as required by management

What We're Looking For:

Proven experience in e-commerce account management and customer service Strong communication and organizational skills Comfortable juggling multiple responsibilities and switching between tasks Tech-savvy with experience in email tools and CRM platforms Knowledge or interest in online gaming is a plus Attention to detail and a proactive, can-do attitude Salary: R15 000 - R25 000 depending on experience Operations experience: 2+ years experience Shift: 8.30 am - 5 pm ( Might be required to work shifts and alternative weekends) Job Type: Full-time Ability to commute : Claremont, Western Cape 7708 Education: High School (matric) (Required) Work Location: Onsite
Job Type: Full-time

Pay: R15000,00 - R25000,00 per month

Work Location: In person