Job Description

Here at FIXR we're on a mission to be the number one ticketing and event intelligence platform globally. Ticket sales and event management can be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers. At the heart of the FIXR platform is our suite of data and reporting tools that provide organisers with the insights and data intelligence to help them understand their ticket buying audience and grow their business.


This is an exciting opportunity to join our team in South Africa as we continue to grow and expand into new areas of ticketing. The role is based in Cape Town, but you will work closely with our teams in other counties, and help service clients in a number of territories we operate in including South Africa, the UK, Australia, the US and Europe.

About the role

We are looking for an Account Manager ("

AM

") to join our fast-growing account management team, which sits at the heart of our company. You will become an expert in our product suite and demonstrate your knowledge by engaging with our organiser clients to help them get the most out of our platform. You will work cross functionally, often liaising with a number of other teams across the business to help advise clients and respond to their enquiries promptly and effectively.


This is a dynamic role in a fast-growing technology scale-up business. It is ideally suited to someone with a few years experience in account management and looking to develop their expertise further. The role requires you to work from our Cape Town office at least 3 days' per week and reports to the Head of Account Management.

What you'll be responsible for

Handling enquiries from our organiser client base and supporting their needs. Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build long-lasting relationships. Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified. Collaborate with the Business Development Team to ensure a seamless onboarding experience for new clients. Handle client problems and work across teams to resolve issues promptly. Own and manage the renewal process for your clients. Develop strategies to successfully retain clients and enhance lifetime value. Meet targets in respect of onboardings, renewals and revenue retention. Establish a strong understanding of the ticketing industry and competitive landscape. Attend both virtual and physical meetings with clients including for general networking purposes. From time-to-time, attend key events to help with on-site support and client relations.

Requirements

At least 2 years' experience in an account management role or similar. Ability to multi-task with excellent organisation and project management skills. Entrepreneurial mindset and ability to spot / create opportunities. Excellent documentation and communication skills. Go-getting attitude - you're ambitious and believe you get out what you put in. Self-starters. You'll get trained and you are part of a team, but we're moving fast, so we value people who proactively bring ideas forward. Fun orientated people who can build relationships easily. Bonus points if you have worked in ticketing or events.

Benefits

Competitive salary plus bonus.


Hybrid environment. We have an office in Cape Town and our team are office-based 3 days a week.


Holiday perks. Claim a bonus holiday day for every year you are with us


? L&D budget for you and your team.


Inclusive, social culture. Fun and dynamic with regular socials.


Free tickets for FIXR events.


Work for a global company.

At FIXR, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.