Job Description

We are looking for an energetic person who is resourceful and who has a passion for creating the ultimate guest experience.

Minimum of 2 years hospitality and guest relations experience.

Salary is based upon experience.

Candidate must be computer literate (MS Word, Excel, Outlook, Microsoft Office)

To receive guests upon check-in, ensure that all payments have been made, and that guests are informed of breakfast times, house rules and relevant passwords.

Assist with breakfast service.

Managing the stock levels and placing orders for consumables.

To organise and supervise staff in the cleaning of bedrooms, corridors, stairs, public areas, toilets, linen room and storage rooms.

Report any maintenance faults and ensure that they are actioned.

Record any lost property in the relevant lost property book. Lock the property away in designated safe area.

Communicate occupation to housekeeping team

Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.

Check every room when completed ensuring that it has been serviced to agreed standards.

Record all rooms status

Report any complaints and/or compliments to General Manager.

Report all accidents in accident report book

To attend meeting(s) relevant to the Housekeeping department

Report any suspicious behavior, damage, missing equipment and keys to General Manager.

Have a personal caring attitude towards guests and staff at all times.

Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.

Ensure all staff record their working hours and deduct the necessary time for lunch breaks.

To maintain staff moral and create a good working atmosphere.

Ensure good working relationships with other departments and Management.

Assist in the recruitment of staff.

Assist in the training and recording of training according to the Hotel and departmental training plan.

To be fully conversant with and adhere to all rules and regulations of the Hotel with special regard to:

Hygiene Fire Precautions Health & Safety at work Act
To ensure all operating expenses are kept to a minimum within reason while maintaining high standards.

Ensure that the storage rooms and office is locked before leaving. Keys and office mobile phone to be handed in at Reception.

Manage and ensure that the laundry is covered according to business requirements.

To provide on the job training, development and motivation for all staff.

Maintain training records.

Maintain Holiday Request Forms.

Complete calculation of hours for accounts on a weekly basis.

Order stock and take stock count.

FOH role at daily breakfast service.

Must be willing to work weekends on a rotating roster.

Job Types: Full-time, Temp to perm

Pay: From R10000,00 per month

Ability to commute/relocate:

Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

High School (matric) (Required)
Experience:

Guest relations and hospitality: 2 years (Required)
Language:

English (Required)
License/Certification:

Driver's license (Required)
Location:

Stellenbosch, Western Cape (Required)
Work Location: In person

Expected Start Date: 2025/08/01