Job Description

Job Advert Summary

The Training Consultant delivers training on all Optix products and services to both clients and internal staff. This role is essential to the success of the Optix Program, which supports clients in identifying and managing risky driving behavior and non-compliance within their fleets. The consultant interacts regularly with clients and internal teams--by phone, digital platforms, or in person--to ensure training quality and program goals are met. Reporting to the Manager of the Training Department and working with the Team Coordinator, the consultant is responsible for executing all training-related tasks efficiently and professionally

Minimum Requirements

Diploma or higher certificate in Training, Facilitation, Transport, or Risk Management Strong proficiency in MS Outlook, Word, Excel, and PowerPoint Fast and accurate typing skills Proven experience as a Trainer or Coach Background in Training, Account Management, Support, or Administration Experience in the Transport, Logistics, or Risk Management industries (advantageous) Exposure to client support environments Understanding of labour force dynamics, including unions, diversity, and labour relations Fluent in English and Afrikaans (fluency in an additional official language is advantageous) Project management capability Demonstrated track record of successful training delivery Personal Attributes Strong customer focus with effective problem-solving skills Confident and clear communication across all levels of an organisation High integrity and alignment with Optix's values and ethics Collaborative, proactive, and flexible approach

Duties & Responsibilities

Facilitate classroom, small-group, or one-on-one training sessions at customer sites or company premises Deliver both virtual and face-to-face training presentations Ensure adherence to training standards, best practices, and work procedures Prepare and distribute appropriate training material for each session Complete all required training documentation and record keeping Maintain expert-level knowledge of all Optix products and services Provide accurate and insightful product support and advice to staff and clients Deliver system and training support both remotely and onsite Regularly rehearse assigned training content to uphold high delivery standards Collaborate with HR and service teams to support internal knowledge transfer Uphold Optix's brand and reputation through professional conduct and high-quality service * Maintain and update training resources in line with company branding and policy