Job Description

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Job Advert Summary

Eduvos is looking to employ the services of an

Academic Operations Manager - Academic Processes

to be based at any of our 12 national campuses on a full-time basis

Type of position:

Permanent

Purpose of the position:

To manage the academic administration department at a portfolio of campuses, as well as a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems.
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Minimum Requirements

Minimum qualification:

Honours degree or post graduate diploma (Business Management and Project Management preferable)

Experience:

Minimum five years' experience in the higher education environment with five to ten years managerial experience At least one to two years' experience in a planning capacity at a higher education institution
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Duties and Responsibilities

Responsibilities:



As the

Academic Operations Manager

, you will primarily be responsible for:



Accountable for the aggregate performance of a portfolio of campus academics administration departments (quality and quantity of daily delivery of results that relate to academic administration):


Assessment administration Graduation administration support Enrolment administration (or advice?) related to access, RPL or exclusion) CAT, RPL or qualification change application administration Providing student information to stakeholders (e.g. @risk students) Faculty, student and alumni query and issue resolution Academic progression planning

Accountable for a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems



Portfolio : Academic Operations Processes (excluding Assessment processes) - role focuses on ensuring seamless and efficient academic operations through process optimisation

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Functional and Behavioural Competencies

Functional competencies:

Good working knowledge of spreadsheets (preferably Excel) Ability to interpret data and statistics that provide insights on trends to inform decision making Ability to collate, interpret and report on data Knowledge of compliance / adhering to policies and procedures Knowledge of quality assurance/enhancement frameworks, especially in the Higher Education context Knowledge of the Higher Education regulatory environment, the National Qualifications Framework, and Council of Higher Education guidelines Knowledge of data entry and manipulation, data visualizations and dashboard creation with strong attention to detail Knowledge of academic systems, learning management systems and Microsoft Dynamics Good understanding of CHE criteria as it relates to assessments Relevant policies from CHE and SAQA (assessments and QA)

Behavioural competencies:

Action orientation Leadership Collaborative relations and teamwork Effective communication Analysing and problem solving Innovation, adaptability and change Planning and organising Resilience and coping with pressure and setbacks * Commercial and entrepreneurial approach