Job Description

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose:

The Academic Operations Coordinator will be responsible for, coordinating, implementing, providing support, and generally overseeing the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison, and service delivery.

Duties & Responsibilities:

Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries/requests within the campus communication.
• protocol and ensure effective information sharing/referral.
• Capture and update student notes on SIS

Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries/requests to ensure timeous feedback, i.e., intercampus transfers, academic credits, subject rewrites, special assignment requests, results, and transfers.
• Ensure admission criteria requirements are met.
• Review Assessment Timetable in conjunction with Academic Operations Officers.
• Assist with physical exam scripts (courier and control for retrieval and marking)

Academic Administration

• Manages the administration of student data on SIS.
• Manages deadlines for completion of data/spreadsheets for reports.
• Documents academic query/request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Allocate Lecturers and students to respective groups.
• Assist with student and lecturer orientation.
• Assist with student letters.
• Assist the team during all Internal and external audits.

Compliance - policy implementation

• Report deviations via an academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Diploma in Business Administration
• 3 Years' experience in Administration and Customer Service
• Customer Service
• Saturday work will be required.

Key Competencies

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Enquiries:

For enquiries, please feel free to contact campus on 051 101 0414.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

Rosebank College