Job Description

:

Department:

Student Support

Type: Full-time

(40 hours/week)

Overview

: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform IT workforce for Fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud computing and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.

At QuickStart, we are committed to upholding the following core values:

P

assion |R

espect |

A

ccountability |

I

nnovation |

S

peed |

E

xecution [

PRAISE ]

?

The Academic Advisor will serve as the primary point of contact for learners throughout their educational journey, ensuring they stay engaged, supported, and on track to meet their academic and career goals. They are responsible for owning the entire student journey, from on-boarding to program completion. Their goal is to build genuine relationships with students, foster accountability, and help them stay motivated and on track through proactive support, facilitation, and communication.

Responsibilities, include but are not limited to:

1. Student On-boarding & Orientation

a.

Conduct engaging live orientation sessions for newly enrolled students.

b.

Send welcome emails and on-boarding kits with program details, expectations, and schedules.

c.

Share calendar invites and reminders for kickoff and early sessions.

2. Student Relationship Building & Retention

a.

Develop a deep understanding of student goals, backgrounds, and challenges.

b.

Conduct 1:1 or peer facilitation sessions to strengthen motivation and belonging.

c.

Make weekly follow-up calls to maintain engagement and identify blockers early.

d.

Call all new batches after their first two sessions to gather initial feedback.

e.

Personally follow up with:

i.

Students falling behind.

ii.

Students missing multiple classes.

iii.

Students flagged by mentors for special attention or support.

3. Communication & Engagement

a.

Answer day-to-day student queries via email, SMS, or calls with empathy and speed.

b.

Send weekly reminder messages for live classes and assessments.

c.

Deliver personalized communications during special events, holidays, and milestones.

d.

Manage ongoing check-ins throughout the course to build trust and continuity.

4. Mentor Coordination

a.

Regularly check in with mentors for insights on class engagement and individual student progress.

b.

Ensure mentors have student data needed to provide targeted support.

c.

Share weekly student progress summaries with mentors for better alignment.

5. Academic Progress Tracking

a.

Maintain accurate records of student scores, attendance, and feedback.

b.

Review weekly progress reports provided by the IT team and flag trends.

c.

Alert academic staff about at-risk students or emerging learning issues.

d.

Coordinate additional resources for students needing extra support.

6. Performance & KPIs

a.

Work towards clear KPIs around:

i.

Student retention and attendance.

ii.

Student satisfaction and feedback scores.

iii.

Successful course completion and certification rates.

b. Use CRM and reporting tools to document all student touchpoints and progress.

Minimum Qualifications:

Minimum Education and Experience

Bachelor's Degree

3 to 5 years of work experience in Customer Support / Sales /Career Advisory

Competency Identifiers

Excellent verbal and written English communication skills

Team player

Customer support/sales experience

Excellent interpersonal, and active listening skills.

Strong organizational skills with the ability to manage multiple student cases simultaneously.

Technologically adept: proficiency in tools like Zoom, HubSpot, Zapier, Microsoft Office, and learning management systems.

Job Type: Full-time

Work Location: Remote