Job Description

JOB PROFILE:

Job Title: Cloud Engineer - 2nd Line


Division: Customer Support


Subdivision: Cloud Support


Reports to: NOC Manager

WORKING RELATIONSHIPS:

Internal:
Sales Accounts Pre-Sales (Product Specialists) Customer Support (Voice, Networks, and Security) Operations Management



External:
Suppliers Resellers Customers

JOB SUMMARY:

Main purpose of position: As a 2nd Line Cloud Support Engineer, you will be working within our existing, highly skilled, innovative, and driven Cloud Support team, allowing you to be a Cloud Ambassador for all our cloud products.

You will be working with all the latest cloud computing technologies, and ensuring our customers get a return on their investment into our products and support.





Responsibilities and duties:
Collaborating with team members to evaluate and implement cloud technologies. Modifying and improving existing systems. Regularly reviewing existing systems and making recommendations for improvements. Interacting with clients/resellers, and suppliers, providing cloud support, and making recommendations based on client needs. Educating teams on the implementation of new cloud technologies and initiatives. System maintenance and administration. Daily reporting on client services and systems.



Desired skills & experience
Networking Skills (Basic) Skilled in Windows Server Experience with Veeam Mimecast



Minimum experience: 2 years' minimum experience in a Technical Cloud Support position, within the ICT telecommunications/ ISP industry.


Minimum qualification:
A+, N+, MCSE or equivalent AZ-900 MS-900 Microsoft 365 Azure (Basic) DNS, SSL & Domains Experience with Veeam



Additional requirements:
Must have own transportation and a valid driver's license. Must be a South African Citizen.

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful