Job Description

Previous experience in IT and SQL scripting experience using foreign keys required.

Main Responsibilities

1st line IT and Technical support

Answer all incoming calls from customers

Logging and tracking of incidents and requests

Assignment of tickets to the relevant department while making sure that the tickets are properly classified and prioritized

Ability to provide first time resolution by using available tools

Identification and escalation of re-occurring problems and incidents

Follow up on priority calls

Ensure that all incidents and service requests are registered on the call logging system

Escalate customer issue as appropriate

Create SQL scripts referencing other tables as foreign keys (Retrieving data from tables in the database)

Installation of predefined software

Troubleshooting of predefined software issues

Troubleshooting issues on business specific systems (e.g. Obelix, Mobile app...etc.)

Skills/Experience Required

1-2 years previous experience in IT and SQL scripting experience using foreign keys

Any previous IT Service Desk experience

Knowledge of Halo, Service Now or Remedy Service Desk suite knowledge an advantage

Excellent telephone etiquette

Excellent general communication skills

Basic ITIL or Service Management understanding

General desktop support knowledge and strong technical abilities

Knowledge of Service Desk activities an advantage

Experience in the insurance industry will be an advantage

Required Qualifications

A+

N+

ITIL V3/V4 Foundation would be an advantage

The successful candidate requirements:

Team player

Strong communication skills

Attention to detail and accuracy

Initiative

People skills

High levels of professionalism

Punctuality

Quick learner

Can work well under pressure

Have own reliable vehicle

Available to work standby

Job Types: Full-time, Permanent

Application Question(s):

What is your current salary? What is you expected salary? Are you permanently employed/contract basis or unemployed? What is your notice period? Where do you live?
Work Location: In person