Job Description

The successful candidate will be responsible for the following key performance areas:


Make suggestions for the refinement of relevant policies, processes and systems to ensure that the management support function is aligned with departmental needs. Manage the delivery of the team's output, including but not limited to the provision of management information; internal audits; governance, risk and compliance management; facilities management; information and communications technology (ICT) requirements; financial administration; and general administration. Oversee the planning, organising and managing of departmental events to ensure their smooth execution. Clarify roles and responsibilities as well as optimise and manage resources. Oversee health and safety within the department, including the maintenance of the department's business continuity processes, emergency evacuation plans and the training of health and safety representatives. Represent the department on various committees, where required. Fulfil the line management function pertaining to the development and performance of the team. Manage relationships and lead engagements with internal and external stakeholders at various levels of seniority. Provide guidance and implement changes to effectively manage facilities, venues, business continuity management, logistics, training administration, procurement and vendor management, and financial management. Coordinate and facilitate the strategic scorecard management process and support the effective monitoring, measurement and reporting on the department's strategy. Coordinate divisional operational plans and projects using the Plan-Build-Run framework to enhance cross-departmental collaboration

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Support the Head of Department in addressing overall operational challenges to ensure the smooth functioning of the department. * Identify process inefficiencies, risks and internal control deficiencies within the business and management support services function and implement mitigation measures.