TELUS Digital

Position: Customer Experience Analyst/Quality Assurance Department: Customer Experience Overview: Position Summary The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e mails, chat or any back office work and root cause analysis with the aim of helping Contact…

Manages the day to day operations of the Learning Services Team by setting weekly goals and specific tasks, subsequently monitoring the LSSes’ performance against these established goals and objectives. Allocates resources to achieve delivery of given tasks. Coordinates with other…

Provides general assistance and support to specific CBHRS areas in addressing day to day concerns of team members. Supports department programs, initiatives and projects by providing required reports or analysis. Ensures department policies and procedures are adhered to. Function: Benefits…

Overview: Ensures passing service levels for each Operations account by engaging in real time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Updates and processes data…

The Sales Manager will be responsible for delivering operational and sales excellence. Oversees day to day sales operations ensuring that Lumen expectations are met, Agent satisfaction is maintained, and continuous process improvement is realized for the program. The Sales Manager…

Formulates and develops accounting policies, systems, controls and procedures for financial reporting. Ensures compliance to internal controls, policies and procedures. Reviews and submits accurate, timely, and meaningful financial reports, schedules, and other financial information to the Head Office on a…

Join our team as an Expert Rater! TELUS Digital AI Data Solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. Do you have a curious nature and enjoy conducting thorough…