ZAF-HCXH Specialist Clerk, MSS Job in Ford

Zaf Hcxh Specialist Clerk, Mss

Pretoria, Gauteng, South Africa

Ford

18 Current Jobs Openings

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Job Description

Job Category: Customer Experience
:

Strong interpersonal skills
Strong verbal & written communication skills
Problem solving skills
Time management
Adaptable & Proactive
Microsoft office skills
Emotional intelligence
Knowledge of PANDA/SAP and ODBC

Responsibilities:

Maintain clear and effective communication with dealers, ensuring they are informed about their orders and any potential issues.
Respond & follow up on dealer inquiries regarding parts availability, pricing, order status, parts claims and order cancellations.
Respond promptly to dealer inquiries via helpdesk parts ticketing system, phone, and email.
Acting as a first point of contact for dealers.
Resolve dealer & customer concerns and escalate issues to appropriate departments when necessary.
Provide appropriate solutions and alternatives to dealers within the provided turnaround times; follow up to ensure resolution.
Maintain a positive attitude and calmly respond to customers/dealers' complaints.
Work closely with other departments, such as warehouse and aftersales teams, to ensure timely resolution of issues.
Ability to multi-task and work in a fast-paced environment.
Assist with price deviation requests.

Qualifications:

Matric/Grade 12 - Mathematics & English
National diploma/Equivalent in Logistics/SCM/ Sales and Marketing/ Business related

Minimum of 2 years of experience in Customer Service, Logistics, Automotive aftersales environment or a related field
About Us: At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
About the Team: Marketing, Sales & Service plays an important role in Ford's revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.

Ford

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