Job Description

Sporty Group

Partnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

As a Retention Specialist at Sporty, you'll play a hands-on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You'll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you'll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy Help ensure regional offers and promotions are delivered on time and remain competitive Coordinate with external partners on campaign execution and follow-up tasks Support personalization and automation initiatives by providing regional operational input

What you'll bring

Bachelor's degree in marketing, business, or a related field 2+ years' experience in retention, CRM, or customer lifecycle management Experience in the Online Casino or broader iGaming industry is strongly preferred Strong analytical skills and data-driven mindset Excellent communication skills, fluent in written and spoken English Familiarity with retention and marketing automation tools is a plus

What's In It For You

uD83DuDCCD Sporty is a remote first company in pursuit of sustainability
uD83DuDCB0 A competitive salary + individual performance based bonuses every quarter
uD83CuDF34 20 days annual leave + public holidaysOur core working hours are 10am-3pm in your local time zone with flexibility outside of this

uD83DuDCD1 South African employment contract
uD83DuDCDD Referral bonuses & flash bonuses
uD83DuDCBB Top of the line equipment
uD83CuDF0D Annual company retreats to provide great internal networking opportunities

Personalised Support

We're committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.