Job Description

Requisition details
REQ: 142948
Application closing date: 14 November 2025
Location
KwaZulu-Natal:

• Nedbank Park Square Campus, Umhlanga Rocks, Durban North

Nedbank clusters
Successful candidates will be placed in roles across the following areas:

• Nedbank Contact Centre: Personal and Private Banking

Duration
YES Youth Fixed-term contract for 12 months.
Remuneration
This opportunity offers a stipend, not a salary. It is designed to cover basic costs while you gain valuable work experience to boost your future employability. Please carefully consider which locations you can work in, as the stipend is not intended to support relocation or long-distance commuting.
Youth Employment Service - Contact Centre roles
Purpose
Nedbank recognises the crucial role that the youth plays in shaping the economy and country.
In living our purpose, Nedbank is investing in our youth by providing quality work experience opportunities as part of the YES programme.
Participants who complete the YES programme will increase their competitiveness in the formal job market.
What you'll do
If your application is successful, you will be placed in the Nedbank Contact Centre in Umhlanga Rocks, Durban.
Job responsibilities will depend on the YES role and division allocation. In general, the YES roles focus on providing great service experience and promoting Nedbank as the bank of choice.
You will be required to do the following:

• Uphold and promote the Nedbank values of integrity, respect, accountability, and being people-centred and client-driven.
• Fulfil either a service, sales, or collections role and identify opportunities to promote our products.
• Sales and services: Deliver professional and efficient call services to enhance the client experience and foster lasting relationships with Nedbank clients.
• Collections: Manage arrear accounts by addressing defaults on monthly instalments, thereby reducing risk and provisions in alignment with Nedbank's business strategy
• Engage with clients through various channels like email, phone, and SMS.
• Show passion and drive when interacting with our clients.
• Help your team be effective by delivering on your duties.
• Ensure continuity and team success by participating, contributing, and sharing knowledge with your team.

Minimum requirements
You must:

• have a matric certificate - Grade 12 National Senior Certificate;
• be between 18 and 29 years old (born between November 1995 to November 2007);
• be currently unemployed;
• have not participated in a YES programme at another organisation before; and
• be South African-born African, Coloured or Indian (South African citizens as set out in the definition of 'black people' in the Broad-based Black Economic Empowerment Act, 53 of 2003), with a valid South African ID.

Technical or professional skills

• You must be proficient in speaking and writing in English.
• The ability to communicate effectively in any other South African language(s) will be an advantage.
• You must have basic computer knowledge.

Work

• You must be prepared to work an 8-hour shift a day, as well as weekends and public holidays (if needed).
• Depending on your role and allocation, you will be fully onsite in one of the abovementioned locations.

Residential Location
As this programme offers a monthly stipend rather than a full salary, applicants are strongly encouraged to reside within a 30 to 35 km radius of Umhlanga. This proximity supports affordability, punctuality, and consistent attendance, helping participants manage transport costs and logistical challenges effectively. While not a strict exclusion criterion, residential location will be considered as part of the overall suitability assessment.
Residential areas may include but are not limited to:
North of Umhlanga

• Umhlanga Ridge & Umhlanga Rocks
• La Lucia
• Mount Edgecombe
• Prestondale
• Sibaya Coastal Precinct
• Umdloti
• Verulam
• Tongaat (oThongathi)
• Westbrook
• Genazzano
• Desainager
• Mount Moreland
• KwaMashu
• Inanda
• Ntuzuma
• Phoenix
• Newlands East & West
• KwaDabeka
• Clermont
• Lamontville
• Ottawa
• Shallcross
• Welbedacht
• Dassenhoek
• KwaNdengezi
• Maryvale
• Molweni
• Shongweni
• Waterfall
• Crestholme
• Hillcrest
• Botha's Hill
• Drummond
• Monteseel
• Peacevale
• Cato Ridge

Central Durban & Surrounds

• Durban North
• Glen Anil
• Glen Hills
• Virginia
• Morningside
• Musgrave
• Berea
• Overport
• Essenwood
• Windermere
• Sydenham
• Manor Gardens
• Greyville
• Bulwer
• Umbilo

Western Suburbs

• Westville
• Reservoir Hills
• Pinetown
• New Germany
• Cowies Hill
• Sarnia
• Malvern
• Queensburgh
• Northdene
• Escombe

If you meet these requirements, we look forward to hearing from you!
Please contact the Nedbank Recruiting Team at +27 860 555 566
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