Job Description

Job Category: Human Resources
:
Main Purpose of the Job
To coordinate the end-to-end management of the YES Youth Program, ensuring employee engagement, smooth execution of program activities, and compliance throughout the program lifecycle.
Key Responsibilities:
1. Liaison & Communication
Act as the point of contact for queries from internal and external stakeholders regarding YES Youth.
Maintain a portfolio of stores and ensure recruitment targets are met.
Schedule and conduct meetings with youth and store managers to monitor engagement and performance.
Support retention efforts by addressing concerns and conducting stay/exit interviews.
Provide program guidance to store managers and flag potential issues.
2. Training Guidance and Evaluation (Data Management & Review)
Maintain and update training records and databases.
Monitor learner activity on learning platforms.
Assist learners with access and completion of training modules.
Liaise with the YES team to resolve platform challenges.
Administer Youth and Supervisor App training sessions.
3. Documentation and Supervision (Process Management)
Ensure all recruited employees are timeously captured on systems.
Monitor and upload supporting documentation for BEE compliance.
Liaise with suppliers on invoicing and payment follow-ups.
Coordinate device deliveries and manage archiving of documents.
4. Reporting and Day-to-Day Management (Compliance)
Compile and submit bi-weekly recruitment and retention reports.
Track and report employee reasons for leaving.
Manage HRSM calls related to the YES Program.
Take minutes and handle general program administration.
Qualifications and Experience:
Completed Grade 12 (Matric).
A Diploma or Degree in Human Resources, Industrial Psychology, or a related field (advantageous).
6 months to 1 year relevant experience (retail or HR environment preferred)
Customer Relationship Management
Knowledge of the Retail environment
Understanding of Business Profitability
Skills:
Proficiency in Microsoft Office Suite (MS Word, MS Excel).
Strong communication and interpersonal skills.
Organised and a keen eye for detail.
Ability to maintain confidentiality and handle sensitive information.
To be a team player.
Knowledge of change management and people processes
Understanding of the retail and operational environment
Strong report writing, communication, planning, and problem-solving skills
Ability to work with data and manage multiple priorities effectively
Behaviours:
Adhering to Standards - Ensures quality and compliance in the delivery of their work
Commercial Thinking - Leverage's market and business insights in the delivery of their work
Continual Improvement - Actively seeks opportunities to continually improve processes
Leading Others - Inspires and guides others to achieve collective goals
Planning & Organising - Uses a structured approach to effectively manage tasks
Presenting & Communication - Articulates ideas clearly to different audiences
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
About Us:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?

Skills Required