Yes Intern: Switchboard Operator/receptionist
WC, ZA, South Africa
Job Description
Responsibilities:
Welcoming of visitors in a professional and courteous manner Informing the host of the visitor's arrival Signing in of visitors, according to the Company procedure Assist with managing queries as they arise in a professional manner, striving for a positive resolution Answer, transfer and execute switchboard calls correctly in a timeous and professional manner Providing an "ultimate" service experience to both internal and external customers Assist with updating of relevant IT systems with customer complaints, compliments, and queries Administration, as and when required Always represent the TFG image and values
Qualifications and Experience:
Have a Matric certificate
Skills:
Be PC literate, with Basic Excel knowledge Excellent communication skills, both written and verbal Passionate about customer service Have good interpersonal skills Accuracy and attention to detail Ability to manage conflict effectively
Behaviours:
Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges Adhering to Standards - Ensures quality and compliance in the delivery of their work Meeting Customer Expectations - Consistently delivers exceptional customer service Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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Job Detail
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Job IdJD1447491
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWC, ZA, South Africa
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EducationNot mentioned