Job Description

WE ARE LOOKING FOR A NEW TEAM MEMBER! JOIN US!

Role summary

There is an opportunity for a Technical Consultant to join a segment of the business that supports client developers during the integration into their platform of the World-Check One API, which enables the global financial community to fulfill regulations designed to combat financial crime. The Customer & Third Party Risk business is well established with a strong client base and experiencing significant growth globally. We are currently rapidly growing our global Implementation team to meet the needs of our clients.

This is a team that

Delivers with integrity and in a collaborative way so as to build trust at all levels of engagement.

Is customer-centric.

Seeks to gain the respect of clients and peers, and in turn attract the best talent.

Conducts business in a proactive, detailed, clear, and professional manner.

Is committed to delivering excellent service.

Always looks to empower others and nurture an environment of learning.

Continually challenges itself to do things, better, faster, and in a way that does not reduce quality, whilst generating profits for the firm.

xe2x80x8bRole Responsibilities

Support client/ partner developers during their integration Monitor and answer questions sent by developers via the Developer Community forums.

Act as third-level support for client queries raised by Customer Support via the CRM.

Collaboratively works within the global implementation team in a culture of continued improvement, knowledge sharing and ongoing success.

Completes multiple customer implementation projects in parallel.

Updates planning and time tracking systems to provide access to line management.

Work closely with Sales and other crucial collaborators internally.

Qualifications / Experience

Essential:

Robust technical experience backed by a deep understanding of API query resolution.

Experience of integrating an API into CRM systems / other platforms

Knowledge of Visual Studio, Postman or similar API fix applications

Experience of validating a clientxe2x80x99s API development work

Ability to identify and voice gaps in processes and implementation and come up with solutions.

Excellent, well-developed interpersonal, client-facing skills; written and oral

Proficient verbal/written skills

Experience of providing technical support to clients within a regulated or financial services sector

Ability to operate independently and autonomously

Ensuring timely responses, with appropriate critical issues where necessary

Proven sophisticated technical problem solving skills of complex issues, and follow-through actions including documenting and sharing solutions

Evidence of collaborative working within a globally distributed Implementation team or technical support team

Intermediate knowledge of Microsoft Office

Desirable:

C#, C++ or other common programming language

Working with Financial Institutions in the KYC space and broad understanding of financial crime and AML

Experience of financial systems and techniques in corporate and retail banking

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyonexe2x80x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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