Job Description

Purpose of the Role:

Manage the daily operations of the workshop to ensure that service delivery meets company standards, while maintaining profitability, quality, compliance, and staff performance.

Key Responsibilities:

1. Production & Profitability

Set weekly production targets within departments and monitor achievement daily. Ensure "first-time-right" completion on at least 80% of jobs. Authorize and track all rework and additional work. Monitor and control diesel usage, breakages, and overtime (limit to 40 hours per employee per month). Ensure regular maintenance and servicing of all equipment and tools. Analyse jobs to maximize profitability.

2. Quality Control & Safety

Ensure consistent, high-quality work that meets insurance company standards. Enforce housekeeping and safety rules at all times. Verify that only licensed employees move vehicles. Maintain adherence to weekly reporting deadlines.

3. Compliance & Administration

Ensure daily updates on the online system (TMS). Verify all vehicles are repaired according to authorization and signed off before delivery. Prioritize warranty or rectification work within group timelines. Control and track parts according to group standards. Inspect vehicles before moving them to the next department.

4. People Management & Training

Participate in the recruitment of workshop staff. Ensure all staff are trained on TMS and the online system. Arrange and follow up on internal training to confirm competency. Manage discipline and corrective action according to company procedures.

Education:

Matric (ideal minimum)

Experience:

5+ years in motor industry workshop management

Knowledge:

Strong understanding of the motor industry and production processes

Technical Skills:

Microsoft Suite (Intermediate) TMS / panel shop systems Online production systems

Attributes:

Strong leadership and organizational skills High attention to detail and quality Hands-on, proactive problem solver * Able to work under pressure and meet deadlines