Job Description

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Job Overview

Expiration date:

6 July 2025

Location:

Brackenfell, Western Cape

Job Title:

Workshop Manager

Salary:

R22,000

Education Level:

Diploma

Job Level:

Management

Minimum Experience:

3 - 5 Years

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Workshop Manager position available in Brackenfell.

We are looking for a dynamic, hands-on Workshop Manager to lead our technical operations in Cape Town.



This permanent, full-time position involves managing a team of 7 technicians (including 2 direct reports), ensuring compliance, and delivering exceptional service. You will report directly to the Branch Manager.

Key Responsibilities:

Schedule daily technician routes (repairs, deliveries, service callouts) Provide technical support for installations, maintenance, and basic weighing equipment Manage software setup for new stores & online support for customers/technicians Oversee quotes, repairs & service on wrapping equipment; maintain target GP% on spares Assist with international dial-in support for distributors Ensure completion of job cards, site visit reports, and NRCS verification Maintain monthly checklists (laptops, phones, stock); order new equipment on time Manage spares/job card registers and servicing records for non-SLA stores Liaise with Lead Verification Officer to ensure regulatory compliance Conduct performance reviews, monitor KPIs, and lead staff training Coordinate weekend standby technicians & handle customer complaints Ensure team readiness for incident response (in alignment with Helpdesk)

Requirements:

Matric + Diploma in Business Management Qualified Verification Officer (NRCS) 2+ years in FMCG with retail scale experience Valid driver's license & own vehicle (non-negotiable) Clean criminal record

Technical Skills:

Microsoft Office 365 Basic IT knowledge * SLP, Magnitude, POS software