A Workshop Foreman role is available at out Middleburg operations. A suitable candidate must be able to coordinate and direct the services department mechanics for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service. Role impacts:
Commercial sustainability of the division
Procurement and planning
Relevant commercial principles
Pricing and contracts
Tender processes
Customer and supplier relationships
Key Relationships:
Management Team
Customers
Support Teams
Operations
Production
Any other stakeholder as may be deemed important and relevant from time to time
Qualifications
Grade 12 (Matric)
Qualified Mechanic (trade test)
Iveco, Scania, Man, Volvo Truck
Experience
5-7 yearsxe2x80x99 demonstrated experience as a Mechanic in a manufacturing or mining environment
5 yearsxe2x80x99 demonstrated experience in people management
Duties
Management Aspect:
Prepare, supervise and control workshop activities, including the scheduling of work in the service department
Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
Ensure that Mechanics and Assistants are using their time effectively and efficiently
Maintaining Customer Services:
Ensuring the availability of resources, in order to meet customerxe2x80x99s requests
Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time
Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
Administration:
Administers stocks and continuous stock availability by ensuring that paperwork such as store stock are up to date and reconciled
Ensures that all administration, documents, storage of information are kept according to BME standards
Compliance:
Performs investigations and conducts checks in the Workshop to ensure that risks are identified, and necessary risk management is conducted to eliminate or minimize threats to SHEQ
Ensures that the staff working at the sites meets all the statutory, legal and BME SHERQ requirements
Ensures all employees complies with Housekeeping duties
Job Competencies
Complex Problem Solving xe2x80x94 Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Critical Thinking
Project management skills
Quality management skills
Proficiency in MS Office (Word, Excel and PowerPoint)
Numerical skills
Attention to detail
Strong communication/interpersonal skills
Report-writing abilities
Budgeting and business planning skills
Proven fault finding and trouble shooting skills.
General
The list of roles and responsibilities as contained in this role profile is not exhaustive. These may change from time to time in accordance with operational requirements.
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