Job Description

KNOWLEDGE AND SKILLS:

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.

• Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.

• Supervision of staff, management of performance, discipline and other staff management related functions.

• Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.

• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.

• Ability to ensure excellence in customer service.

• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales

Position Overview

To ensure the efficient and profitable operation of the department by establishing and adhering to the required standards. Meet the objectives that cover the departments operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Specific Role Responsibilities

• People Management

• Customer Service

• Financial Performance

• Asset Management

• Administration

• Maintenance, Housekeeping and Tools,

• Product and business knowledge

Qualifications and Experience

QUALIFICATIONS:

• Matric

• A minimum of 3 years Workshop Manager experience is essential

• Qualified Motor Mechanic Trade

• Mercedes Benz Product Knowledge a MUST

• Valid Driverxe2x80x99s License C1, EC will be an added advantage

• Fully computer literate

• Kerridge experience will be beneficial

Skills and Personal Attributes

• Position Management

• Attention to detail

• Interviewing skills

• Follow through skills

• Self-driven and resilient

• Ability to cope with pressure

• Interpersonal skills (emotional maturity / cross functional collaboration)

• Integrity

• Ability to use own initiative

• Ability to plan and organise

• Ability to think xe2x80x9cOut of the boxxe2x80x9d

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