Job Description

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To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures.###

Position Overview

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Specific Role Responsibilities

Ensure an optimal productive and an efficient team.

Ensure Quality workmanship delivered to customers.

Communicate technical information, challenges and decisions to customers.

Ensure engaged workshop staff.

Development of employees and ensure required certification is in for the specific tasks.

Responsible for Health and Safety.

Admin functions- Check Job cards etc.

Manage workshop assets.

Plan and Gear workshop team according to available hours daily

Assist technicians with diagnostic problems

Test drive vehicles

Supervise technical staff.

Communicate with customers n technical matters

Oversee teamwork between Service Advisors, Booking clerk and Technicians.

Maintenance of hand tools

Quality workmanship is rendered by technicians

Manage apprentices

Oversee correctness of job cards, clocking hours etc.

Manage work in progress
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Qualifications and Experience

Grade 12/Matric

Qualified Technician

Computer Literacy

Knowledge of Kia and dealerships policies and procedures

Knowledge of service core processes

Supervisory/Management courses would be beneficial

Previous relevant work experience as a Technician
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Skills and Personal Attributes

Supervisory skills

Customer Focus and Relationships

Communication and Influence

Computer Literate.

Market and territory Focus

Brand alignment

* Professional and technical expertise in vehicle service and repair maintenance