Job Description

PURPOSE OF THE POSITION:
The Workshop Foreman has the primary responsibility to make sure customers receive consistent, timely and accurate service.
KEY OUTPUTS:
- Ensure an efficient and focused customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.
Position Overview
PURPOSE OF THE POSITION:
The Workshop Foreman has the primary responsibility to make sure customers receive consistent, timely and accurate service.
Specific Role Responsibilities
KEY OUTPUTS:
- Ensure an efficient and focused customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.
Qualifications and Experience
QUALIFICATIONS AND EXPERIENCE:
- Matric.
- Must have at least 5 years' experience in same or similar role with strong automotive industry knowledge.
- To have contactable references and good track record.
Skills and Personal Attributes
KNOWLEDGE AND SKILLS:
- Customer orientation.
- Strong Technical Knowledge.
- Sound knowledge of processes and systems.
- Must have financial planning skills, strategic planning skills, excellent CSI.
- A self-driven and service oriented person.
- You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.