Job Description

Business Unit:

Discovery Bank

Function:

Client Service

Date:

16 Jul 2025

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek jout and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery's intention is to expand our business model into banking and to establish a brilliant, innovative, full-service, shared value retail bank in South Africa. We have built great digital and system capabilities as well as robust operational processes to date and will continue to grow its products, market share and the value we offer our clients.

We are looking for smart, energetic, experienced, and dynamic achievers who take initiative and ownership, are passionate about dazzling clients, and who thrive on constant challenges and high-speed change to continue with on this journey with us thus far.

We welcome inspired, positive, and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.

Key Purpose

Accountable for managing the end-to-end service, advice, and relationship of high-net-worth clients (i.e. Purple Wealth & Purple Suite), ensuring their needs are met through the integration of all Discovery Bank products, services, and resources (including rewards, travel, and concierge). This role also includes the leadership and performance management of the Purple Relationship and Internal Banker teams, ensuring the delivery of a differentiated, high-touch client experience. The Relationship Manager drives revenue growth through client retention, acquisition, and team excellence.

Areas of responsibility may include but are not limited to:

Client Relationship & Service Excellence

Serve as the strategic advisor for high-net-worth clients, ensuring proactive, personalized, and seamless service. Drive portfolio growth and profitability by leveraging the full Discovery product suite. Continuously enhance the high-touch service experience using client feedback and analytics. Ensure consistent execution of the service model across the Purple Team.

Team Leadership & Performance Management

Lead, coach, and motivate the Relationship and Internal Banker teams to deliver exceptional service and meet performance targets. Identify and develop talent within the team, fostering a culture of accountability, excellence, and continuous improvement. Conduct regular performance reviews, call assessments, and provide constructive feedback. Resolve escalated cases and ensure quality standards are consistently met.

Strategic Enablement & Innovation

Guide the development of analytics capabilities to support personalized pricing and product bundling strategies. Collaborate with internal stakeholders to align on strategic objectives and service delivery. Encourage out-of-the-box thinking to solve complex client and operational challenges.

Compliance & Operational Oversight

Ensure adherence to regulatory requirements and internal policies. Oversee administrative and operational functions to support efficient team performance. Monitor and report on key performance indicators and milestones.

Personal Attributes and Skills

Values-Driven

: Demonstrates integrity, ethics, and consistent alignment with Discovery's values.

Leadership & Influence

: Provides clear direction, sets high standards, and inspires others to perform at their best.

Client-Centric

: Deeply committed to understanding and exceeding client expectations through proactive engagement.

Results-Oriented

: Takes initiative, energizes others, and consistently delivers on goals and commitments.

Analytical & Strategic Thinking

: Uses data and systems thinking to solve problems and inform decisions.

Resilient & Optimistic

: Maintains a positive outlook, recovers quickly from setbacks, and thrives under pressure.

Agile Learner

: Embraces unfamiliar challenges and experiments to find innovative solutions.

Trust Builder

: Follows through on commitments and builds credibility with clients and teams.

Emotionally Intelligent

: Communicates effectively, adapts to different people and situations, and manages interpersonal dynamics with empathy.

People Savvy

: High emotional intelligence with a low ego; fosters strong, respectful relationships.

Creative Problem Solver

: Looks beyond the obvious to develop sustainable, long-term solutions.

Technical Skills (required)

Proven experience in relationship or private banking with a strong track record of revenue growth and client retention. Demonstrated leadership experience, including coaching and performance management. Strong understanding of financial products, wealth management, and client engagement strategies. Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook). Formal training in coaching or leadership development (advantageous). Excellent verbal and written communication skills in English.

Education and Work Experience

Education

Essential

: Matric / Grade 12

Required

: 3-year tertiary qualification in Business, Finance, or a related field

Work Experience

2 to 3 years' experience in a leadership or team management role 5 to 8 years' experience managing high-net-worth client relationships within the banking or financial services industry Experience in relationship or private banking (advantageous) Prior experience within the Discovery Group (preferred)

Special Conditions

Overtime work may be required.

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.