Job Description

Job Summary
Job Title: WCA Administrator
Location: Head Office - Alberton
Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.
Are you interested in...
Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.
We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day in a radiology environment includes:

• Working closely with the rest of the team to provide superior diagnostic and interventional services.
• Collaborating with physicians and healthcare providers to ensure accurate, timely patient diagnoses.
• Managing patient care with compassion and professionalism, ensuring comfort and safety throughout their visit with us.
• Contributing to a fast-paced, evolving environment where your skills are valued and continuously honed.

Minimum Requirements:

• Matric / Grade 12
• Qualification / Certification relevant to a WCA environment essential
• Short Course on self-development and soft skills such as Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence etc advantageous
• Intermediate Skills on Word, Excel, Outlook
• At least 2 years' experience in a similar role in a healthcare environment
• Experience with working with CompSol or any other WCA scheme
• Computer literate, preferably on systems within a healthcare environment and able to adjust to using different technologies
• Good interpersonal skills and be able to develop and maintain positive relationships with branches, hospital staff, patients and CompSol / WCA schemes
• Strong verbal and written communication skills and ability to communicate with people clearly and effectively at all levels (both verbal and non-verbal communication)
• Strong ability to plan and prioritise workload

Main Responsibilities:

• Verification of all WCA documents.
• Liaison with companies to obtain missing or incomplete information.
• Ensure all referrals are properly dated, signed, and that examination requests correspond to typed reports.
• Ensure corrections are correctly posted or updated on HIMS.
• Verification of claim numbers on the CompEasy website.
• Obtain and confirm company letters of Good Standing on DOL website.
• Manage account switching on HIMS as required.
• Follow up on outstanding claims and unpaid accounts.
• Provide support to the team during staff absences due to leave or illness.
• Handle WCA-related inquiries efficiently and professionally.
• Maintain an organized filing system for claims.
• Conduct follow-ups on reminders and queries related to claims.
• Email Companies and sms patients regarding outstanding accepted claim numbers.
• Attending to emails received on the WCA internal mail.
• Follow-up on non-accepted claims.
• Resolving queries on the CompSol portal.
• Assisting Companies or 3rd parties with x-ray reports if there is a signed WCA consent form to assist in getting claims accepted.
• Updating CompSol portal when accounts were handed over or written off
• Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice.
• Ensure you live the vision and values of the company:
• Company Mission Statement: to be recognised as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
• Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities.

Hours of Work:
Your working hours will be on a shift-rotational basis such as:

• 07:30 - 16:00 or 08:00 - 16:30 (alternates every 2nd week)

We encourage differently abled people to apply
We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.
Why Choose Us?
At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.
We offer a supportive, connected work environment that's fast paced but less formal, with directors who are hands-on and closely involved with the team.
We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.
We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.
We're working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.
Ready to make a difference? Apply today to become part of a team that cares about your success and
well-being.
Please send your CV to with "WCA Administrator" in the subject line.
Emporium
Recruiter

Skills Required