Warranty Technician Global Grade 08 Re Advertised
Bellville, Cape Town, South Africa
Job Description
Key Output
- Achieve warranty balance score card targets and KPI's
- Control cost effectively on normal types of warranty claims
- Provide support for Warranty resolution
- Ensure effective self-management and performance ownership, driving warranty and service WIP
- Provide feedback on warranty issues to supervisors and artisans
- Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
- Develop / training on warranty skills for supervisors and artisans
- Grade 12
- Qualified Artisan will be advantages, (Mechanic in relevant trade e.g. Diesel Mechanic/ Heavy Equipment
- Mechanic or relevant qualification
- Four years post apprentice/learnership experience (1 years post red seal qualification as an artisan)
- Machine general technical knowledge and applied skills also understand warranty service principles
- Applicable product knowledge and good understanding of Caterpillar warranty process / system
- Basic financial acumen L1, Influencing and negotiating L1
- Technical report writing skill L1, Customer responsiveness L1
- Organisational awareness L1, Attention to detail L1
- Computer literate (MS Office, SIS & SAP/CRM - Warranty role) a must
- Problem solving and failure analysis skills L1
Skills Required
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Job Detail
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Job IdJD1621555
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBellville, Cape Town, South Africa
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EducationNot mentioned