Job Description

To deliver clerical support in order to process service costing and warranties transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures

Position Overview

Specific Role Responsibilities

• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Ensure all applicable documentation is accurate, updated and costed correctly.
• Plan for and administer processes related to warranty tasks and activities, effectively and efficiently.
• Plan for, administer and process costing related tasks and activities effectively and efficiently.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Deliver work activities effectively to satisfy customers.
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company value.

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• A minimum of 1 year experience in a Warranty Clerk role with atleast 2 years workshop environment experience.
• Industry legislative compliance.

Skills and Personal Attributes

• Client Focus.
• Improvement Orientation.
• Interpersonal Effectiveness.
• Judgement.
• Persistence and Tenacity.
• Personal Courage.
• Planning and Organising.
• Results Orientation Technical Competencies.
• Administration.
• Computer Literacy.
• Organisational excellence and productivity culture.
• Technical Learning.
• Uphold Ethics and Values