Job Description

:

To deliver clerical support in order to process warranty transactions accurately and timeously through the

execution of predefined work objectives as per agreed standard operating procedures



Purpose:

Contribute to the development of standard operating procedures and guidelines within the area of

accountability
Deliver on agreed performance targets according to set procedures and service level agreements Ensure all applicable documentation is accurate, updated and costed correctly Execute work in line with governance and compliance processes Identify and apply known solutions to operational challenges and escalate unresolved issues Monitor claims processed within set time stipulated and finalisation as per policies and procedures Plan for and administer processes related to warranty tasks and activities, effectively and

efficiently
Record and report on work activities to provide timely and accurate information for decision making

in area of accountability



Finance:

Execute work activities effectively and efficiently in order to maximise efficiencies and reduce

unnecessary delays in achieving goals of the office



Client:

Deliver services and/or products that create a culture which aims to meet or exceed customers'

expectations in the business
Deliver work activities effectively to satisfy customers Liaise and interact with customers (internal and external) via approved communication channels in

a positive and helpful manner



People:

Attend learning initiatives to improve work quality and enhance own skills Own and live up to company values


Behavioural Competencies:



Interacts with clients in a respectful, helpful and responsive manner Responds to client needs with appropriate level of urgency Informs clients timeously of reasons for possible problems, such as unexpected disruptions Seeks feedback to develop a clear understanding of client needs and outcomes Discusses issues with supervisors and managers related to the quality of product and services and offers ideas /solutions to improve quality Improves own skills and competencies with a practical and hands-on approach to learning new things Provides on-the job training or guidance to facilitate the adoption of improved ways of work


Qualifications and Experience:

* 1 - 2 years' experience in a similar environment