Job Description

Essential Duties and Responsibilities:

Is responsible for knowing what international containers are arriving on any given day and week and arranges sufficient staffing and resources to offload and receipt on time and in full.

Ensure sufficient space is available in Bulk & Bond warehouse to receipt and inspect goods.

Ensure goods available for inspection by Merchandising team within 24-48hours of offload

Once shipment is inspected, ensuring stock movements and transfers to the fulfilment or quality department are actioned within 24 hours

Takes lead role in ensuring weekly Retail replenishments are completed accurately, with 100% infill and within SLAs

Alerts Head of Operations and Head of Retail well in advance of any potential issues & bottlenecks, while seeking cause and resolution

Monitors daily Online, Takealot & Wholesale order volumes to ensure fulfilment & dispatch SLAs are met and customer delivery is on time and in full.

Develop strong relationship with courier partners and monitor delivery dashboard & KPI reports

Escalate problem deliveries with courier partner & customer services xe2x80x93 never disappoint a customer

Utilises work force to meet priority demands in the various sales & fulfilment channels, while planning for high volume periods with Head of Operations

Develops strong relationships with Planning, Marketing and Sales heads so as to be aware of upcoming campaigns and stock cover requirements to meet and fulfil campaign and sale needs, on time and in full

Takes lead role in controlling accuracy of inventory levels by ensuring daily coordinated cycle stock counts by the stock team; thorough stock investigations are completed & adjustments reconciled with the Finance Manager

Manage Receiving Supervisor, Stock Control Supervisor, Fulfilment Supervisor and Dispatch Manager.

Takes a lead role in projects as designated by the Head of Operations; assists with special Promos as required

Liaises with Quality Control and Production Departments to ensure a constant flow of stock to the Fulfilment Department and sufficient forward cover of available SKUxe2x80x99s are maintained.

Ensures sufficient packaging and consumable levels are maintained at all times with oversight of non-stock buyer, while ensuring best pricing and value principles are being adhered to

Assists in maintaining warehouse staff results by identifying employees with potential to be developed and trained for growth

Ensures that staff that require counselling or disciplinary action based on performance and / or attendance are attended to immediately; ensuring training records are created and signed for all training provided.

Looks at creating and maintaining a healthy staff environment where staff feel valued and appreciated

Must have minimum of intermediate Excel and PowerPoint experience

Strong at analyzing data to provide reporting to Exco members and Head of Operations, and improve efficiencies by interpretating the data and the story it is telling

Is cost conscious, looks for savings and runs the warehouse with a business owner perspective

Responsible for the adherence to all Health & Safety SOPxe2x80x99s as they apply to the Operational environment

Manage and execute Performance Appraisals and KPIxe2x80x99s for Warehouse teams

Mentor staff where required

KPI: On time and In full delivery of stock

KPI: Shrinkage, back-order replenishment times

KPI: Weekly Reporting

KPI: Health & Safety adherence

KPI: Stakeholder feedback & satisfaction

KPI: Creation and documentation of operational workflows & procedures for the Operations function in collaboration with the Head of Operations

KPI: Procedure communication & compliance

KPI: Employee disciplinary records, Employee improvement, Employee Advancement

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